General
Terms and conditions for ANILEN
ANILEN is a brand registered in Romania as VARGA ILDIKO ILEANA PERSOANA FIZICA AUTORIZATA.
Registered Address: Câmpia Turzii, Str. Republicii, Nr. 2, Bl. N2, Sc. 1, Ap. 2, Jud. Cluj.
You can contact us at hello@anilen.com
Delivery Information
At ANILEN, each piece of jewellery is lovingly hand made in Romania of our highly skilled jeweller. Some of the pieces available for purchase from our website are made specially to order, therefore we ask that you please be aware of our delivery times.
Delivery times are for in stock items only.
Next Day Delivery is for working days only.
Packaging
Jewellery is packaged in a jewellery box, which is packaged in a protective external box.
Returning Faulty Goods .
If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement.
Online Order Cancellation
If you wish to cancel an order placed online at anilen.com please contact our customer care team at hello @anilen.com.
Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it.
International delivery – When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Anilen cannot be held responsible for goods that are lost or delayed in transit.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. We may from time to time offer promotional discount codes (either directly or via third parties). These codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
Feedback and Complaints
We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, email or letter, then it will be dealt with promptly. Please contact us at hello@anilen.com
Privacy Policy
Personal Data processed for the following purposes and using the following services:
Advertising
Facebook Lookalike Audience, Google Ad Manager and Google Ads Similar audiences
Personal Data: Cookies; Usage Data
Analytics
Google Analytics, Google Analytics with anonymized IP, Facebook Ads conversion tracking (Facebook pixel) and Google Ads conversion tracking
Personal Data: Cookies; Usage Data
Google Analytics Demographics and Interests reports
Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)
Microsoft Advertising Universal Event Tracking
Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Universally unique identifier (UUID); Usage Data
Google Analytics Advertising Reporting Features
Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service
Google Analytics 4
Personal Data: Trackers
Meta Events Manager
Personal Data: Trackers; Usage Data
Contacting the User
Mailing list or newsletter
Personal Data: country; email address; first name; last name
Contact form
Personal Data: email address; first name; last name; phone number
Content performance and features testing (A/B testing)
Google Optimize and Google Optimize
Personal Data: Cookies; Usage Data
Google Optimize 360
Personal Data: Tracker; Usage Data
Direct registration
Personal Data: address; billing address; city; country; county; date of birth; email address; first name; house number; last name; password; phone number; ZIP/Postal code
Remarketing and behavioral targeting
Facebook Custom Audience
Personal Data: Cookies; email address
Facebook Remarketing, Google Ads Remarketing and Remarketing with Google Analytics
Personal Data: Cookies; Usage Data
Google Ad Manager Audience Extension
Personal Data: Tracker; Usage Data
SPAM protection
Google reCAPTCHA
Personal Data: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Tracker; Usage Data
Information on opting out of interest-based advertising
In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.
Further information about the processing of Personal Data
Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.
Online Security
We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online.
Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement.